All deposits NON-refundable.

 

We are not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date.

 

The client assumes full financial liability for any damage to the limousine caused during the duration of the rental by them or any member or their party.  A fee of $100.00 for each carpet or seat burn.  Sanitation fee of $250.00.

 

Smoking and drug-use in the vehicle is strictly prohibited.  Smoking in the vehicle may result in a fee of up to $1,000 for cleaning and vehicle down time.

 

The chauffeur has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s)). 

 

We are not responsible for delays or the termination in winter caused by unsafe road conditions (ie. not salted, accidents, etc.).  We reserve the right to cancel any ride we deem to be taking place in unsafe weather conditions.

 

We are not responsible for articles left in limousine.

 

Balances are to be paid to the driver on the trip date before the beginning of the trip.

 

Vehicles cannot be loaded beyond seating capacity.

 

We are not responsible for tracking departing flights.  In the event your flight is cancelled, there will be no refund if we are not notified by the traveling or booking party prior to pickup.

 

You must be 21 years of age or older to reserve any of our Limousine Services.

 

Long Distance Travel 
Any travel of over 850 miles ~OR~ 10-12 hours of driving time, the One-Way Trip will have to broken into Multiple Days.  The Confirmation will have additional fees added for Hotel Charges.  This MAY NOT be present on the original confirmation, but will be added on a Separate Line of Charges to the confirmation and billing receipts.

 

Chauffeur's Gratuity  
Gratuity is NOT included for our Long-Distance Travel.  The client is not obligated to leave a gratuity, this is at the discression of the client/passengers for excellent service.

 

Payment is Required at time of Booking 

DouglasVIP will charge the credit card on file for the full amount of the reservation at time of booking.  For additional charges, such as wait time, additional time, additional stops (not already billed), or any other incidental charges will be charged on the day of travel in separate charge on the credit card on file.

For New Clients, for trips over $2500:

Trip totals of $2500 or more, may be required to pay in Cash, Zelle, or Wire Transfer for trips that are booked with less than 60 days notice.  Trips that are confirmed more than 60 days in advance are eligible for Credit Card Charge.

 

Cancellation Policy 

Cancelation fees are based on pickup location, vehicle type, and the time the reservation is cancelled.  Minimum notice is required to avoid fees:

 

Longer-Distance Travel (over 150 miles) or Multi-Day Reservations: 

Cancelations/Changes must be made 7 days in advance for the eligibility for any refund.  A credit may be issued at the discretion of DouglasVIP.  Any refunds after booking will not exceed 75% of the total charge.

 

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Cancellation Fee:  Failure to notify DouglasVIP over the phone within the the minimum notice period set forth above will result in being charged up to 100% of the reservation total. 

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Discounted Trips are NOT eligible for any refund!  A credit can be issued if canceled within the guidelines above, however NO refund will be issued.

 

Mini Buses, Motor Coaches, Stretch Limousines, Party Buses:

If you cancel a trip: 

30+ days         before the date of travel - the deposit will be retained

29-15 days      before the date of travel - the deposit plus 10% of the total price will be retained

14-8 days        before the date of travel - the deposit plus 20% of the total price will be retained

Within 7 days before the date of travel - there will be no refund

 

Any change to a reservation that occurs without the minimum notice period set forth above will be deemed to be a cancellation of the original reservation and will result in the imposition of the applicable cancellation fees. 

The cancellation and other fees also apply in the event the passenger is not available for his/her scheduled pickup. 

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No-Show Policy

In the event that we cannot communicate with the traveling or booking party, DouglasVIP Chauffeured Services will cancel the reservation and apply cancellation fees (listed above).  Our chauffeur & dispatch staff will attempt to call, text, or e-mail with the contact information that was provided at time of booking.  The reservation will be canceled if we cannot make contact after the scheduled time, within:

     •Airport Locations:  90 minutes

     •Cruise Terminals:  60 minutes

     •All other locations:  30 minutes 

Please Note:  We track inbound flights and adjust scheduled time based on gate arrival. 

 

Changes to the original Confirmation

Any Changes to the routing, time, date, or special requests may result in a rate change.  All Changes will be confirmed by a Modified Confirmation e-mail.  Any changes made less than 48 hours before the trip, must be made by phone with a Transportation Specialist at (833) 368-4847. 

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Toll Policy

Tolls (if any) are included for Long-Distance Travel.

  

Parking Fees

Parking Fees (if any) will be added to the total on day of travel.

 

Camera MAY be in vehicles 

Some of our vehicles have cameras that record both visual and/or audio for outside or both in and outside the vehicle.  Any use of recordings are for safety related issues only and will not be shared with any third parties, outside of legal obligations.  We will protect your privacy!  Cameras are in use to keep our chauffeurs and our clients safe.

 

Holiday Service Fees 

A service fee will be charged if your trip falls within the hours of any of the following holidays:  New Years Eve, New Years Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Easter Sunday, Christmas Eve, Christmas Day, and Thanksgiving Day.  This will be disclosed at time of booking/confirmation.

 

Other Surcharges & Fees 

Surcharges may be added for large events, such as sporting events, political events, and other significant events:  This will be disclosed at time of booking & confirmation.

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Questions?

Never hesitate to call our office for more information!

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(800) 362-6101